Shipping policy

Midwest Gear Solutions – Shipping Policy

Effective Date: January 1, 2026

Midwest Gear Solutions is committed to shipping your order accurately and efficiently. Please review the following shipping policy before placing an order.

1. Shipping Carriers

We ship orders using:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

The carrier is selected based on package size, destination, delivery speed, and cost unless otherwise specified.

2. Processing Time

All products sold by Midwest Gear Solutions are custom-made to order.

  • Orders enter production after payment is received and order details are finalized.

  • Production times vary and are provided as estimates, not guarantees.

  • Shipping time begins after production is complete.

3. Shipping Timeframes

Shipping transit times are determined by the carrier and selected service level.

  • USPS and UPS delivery timelines are estimates only

  • Midwest Gear Solutions is not responsible for delays caused by:

    • Carrier issues

    • Weather conditions

    • Service disruptions

    • Holidays or peak shipping periods

4. Shipping Rates

Shipping charges are calculated at checkout or provided on your invoice/quote.

Rates are based on:

  • Package size and weight

  • Shipping destination

  • Carrier service selected

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Midwest Gear Solutions is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages delivered to an incorrect address provided by the customer

If a package is returned due to address issues, reshipping costs are the responsibility of the customer.

6. Lost or Delayed Shipments

Once an order has been accepted by USPS or UPS, delivery is the responsibility of the carrier.

If your package appears lost or significantly delayed:

  • Contact us and we will assist in initiating a carrier inquiry

  • Midwest Gear Solutions is not liable for carrier delivery failures

7. Damaged Shipments

If your order arrives damaged:

  • Notify Midwest Gear Solutions within 7 days of delivery

  • Retain all original packaging materials

  • Provide clear photos of:

    • The damaged item

    • The packaging

We will assist with a carrier claim if applicable. Replacement or resolution will be evaluated on a case-by-case basis.

8. Refused or Unclaimed Packages

Packages refused, returned, or unclaimed by the carrier may be subject to:

  • Return shipping fees

  • Reshipping costs

These fees are the responsibility of the customer.

9. Shipping to Departments & Municipal Facilities

Customers shipping to fire stations, departments, or municipal buildings are responsible for ensuring:

  • Proper delivery instructions are provided

  • The facility is able to accept deliveries during carrier hours

Midwest Gear Solutions is not responsible for lost packages due to internal handling at the delivery location.